Privacy Policy

Appliance Service Pro is committed to protecting your privacy and handling any personal information you provide securely and responsibly. This Privacy Policy describes in detail how we collect, use, store, and disclose the information you share with us when you use our services, visit our website, or interact with us online.

We value your trust and are dedicated to maintaining the security of your data. As part of this commitment, we take appropriate measures to protect your information from unauthorized access, misuse, or disclosure.

Using our website and services, you agree to collect, store, and process your personal information as this Privacy Policy outlines. We encourage you to review this policy periodically, as updates may be made to reflect technological changes, legal regulations, or improvements to our services.

If you have any questions about our privacy practices, please contact us using the details provided at the end of this policy.

Information We May Collect From You

When you use our services, interact with our website, or communicate with us, we may collect certain information to provide a seamless experience, ensure security, and improve our services. The information we collect generally falls into the following categories:

1. Personal Information You Provide

We collect personally identifiable information that you voluntarily provide when:

• Filling out forms on our website, such as requesting service or contacting us.
• Subscribing to our newsletters, marketing emails, or promotional offers.
• Interacting with our customer support team via phone, email, or chat.
• Providing payment details for transactions.
• Participating in surveys, promotions, or customer feedback forms.

This information may include, but is not limited to:

• Your full name
• Your email address
• Your phone number
• Your billing and shipping address
• Any additional details you voluntarily provide in inquiries or communications

2. Automatically Collected Information

When you visit our website, certain information is collected automatically to help us analyze user activity, enhance security, and improve functionality. This includes:

• Internet Protocol (IP) Address – Used for system administration, fraud prevention, and security monitoring.
• Browser Type & Device Information – Helps us optimize website performance for different devices and browsers.
• Activity Tracking – We track which pages you visit, how long you stay, and what actions you take to understand our audience better.
• Geolocation Data (if enabled) – Used for regional service availability and customer engagement.

3. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and other tracking technologies to collect certain information and enhance your browsing experience. Cookies allow us to:

• Recognize you when you return to our site.
• Remember your preferences and settings.
• Improve our services and website functionality.
• Conduct website analytics using tools like Google Analytics.

You have the option to disable cookies by adjusting your browser settings. However, disabling cookies may affect the functionality of our website and limit certain features.

For further details, please refer to our Cookie Policy.

IP Addresses & Security

We may collect and store IP addresses when you interact with our website. These are primarily used for:

• Fraud prevention and security monitoring
• Analyzing trends and detecting suspicious activities
• Optimizing website performance for different locations

Although we implement security measures to protect your personal information, no data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security due to potential unauthorized access or cyber threats.

Where We Store Your Personal Data

The personal information we collect may be stored and processed in locations where Appliance Service Pro or our trusted third-party service providers operate. This may involve transferring your information to other jurisdictions where data protection laws differ.

By using our services, you consent to this transfer, processing, and storage of your data by this Privacy Policy.

We take reasonable security precautions to protect your information from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee absolute security due to the inherent risks associated with internet-based communications.

How We Use Your Information

We use your personal information to:

• Provide and improve our services
• Respond to customer inquiries and requests
• Process payments and fulfill service orders
• Send promotional offers and marketing communications (if you opt-in)
• Enhance website security and prevent fraudulent activity
• Improve user experience through website analytics
• Comply with legal obligations and regulations

If you prefer not to receive marketing emails, you can opt out at any time by clicking the unsubscribe link in our emails.

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

1. Trusted Third-Party Service Providers

We work with trusted partners who assist in delivering our services, including:

• Payment processors to securely handle transactions
• Cloud storage and IT service providers
• Analytics services (such as Google Analytics) to analyze user behavior

These third parties must handle your data securely and only use it for their services.

2. Legal Compliance & Protection

We may disclose your personal information if required by:

• Law enforcement or legal proceedings
• Government authorities requesting compliance
• Protection of rights, property, or safety for our business or users

We will only disclose the minimum amount of information necessary and do so in good faith belief that such action is required by law.

3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity as part of the transaction.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect:

• Changes in laws or regulations
• Updates in technology affecting data privacy
• New services or changes in business operations

Any updates will be posted on this page, and we encourage users to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after updates signifies your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

Phone: 360-667-1567
Email: info@applianceserviceprollc.com

We take data protection and privacy seriously and are happy to address any concerns you may have.

This Privacy Policy is effective as of the date listed above and applies to all users of our website and services.